Frequently Asked Questions
1. What documents do I need in case of a cash receipt or proof of purchase?
Please bring your identification papers, and "díjbekérő" (pre-invoice) in case of cash receipt, when you want to manage a cash purchase the company's billing information, corporate seal and own identity papers should be with you.

2. How much do I save with vouchers compared to the payments in salary?
The advantage of tax-free or preferentially-taxed fringe benefits that up to 65% savings your company can achieve with it. Our vouchers are advantageous for users as well as in nationally covered affiliate network that involves 65,000 units they can pay with vouchers in the same way like paying with cash or even 5-15% acceptor discounts are also available under our special offers. We constantly provide ideas, offers to our clients how they can reduce costs even more through vouchers.
Do you want to know exactly how much you may save?
Calculate!

3. How much administration associated with the use of vouchers?
Great advantage of the use of vouchers is the minimum administration, in your order you can ask for booklet format that may be easily distributed or individually named. You have the possibility to tailor your own graphics and text according to your company’s image in the booklets.
Further information

4. Ticket Restaurant food and meal voucher can be provided together?
IMPORTANT!
2 in 1 from January 2011
From the 1st of Januray 2011 ourTWO different Ticket Restaurant voucher
become ONE! For helping our customers better adapted the new cafeteria
law, we unified our meal and lunch vouchers. For the future it is the
best for our end-users as well because all the advantages are collected
in the same voucher and the affilate network is doubled!
Further information

5. Where can I get information on the delivery date?
Under the "Voucher follow-up" button – on the main site – based on the order number you can see what is the status of the ordering process. In our 5 regional agencies and country-wide in the designated Raiffeisen bank branches you can take for free your pre-booked vouchers. Please see further takeover possibilities.
Further information

6. What is the díjbekérő (pre-invoice) and how do I use it?
You will receive the document „díjbekérő” (pre-invoice) from us after the ordering by e-mail (if it is not existing by fax). Here you can find any useful information on bank transfers or in order to verify the correctness. The invoice will be mailed to our clients after receiving the amount of bank transfer (usually the next working day) and it is not sent out together with the package.

7. Should I discard the employees’ expired, remaining vouchers?
No, after one month of the expiry your company can return the vouchers to us. Only those vouchers can be redeemed that are ordered for your company. Please attach pertinent documents with corporate seal (for Ticket Wellness another document is mandatory to use). Please give the company's bank account number in case of credit and voucher booklets should be sent to our office in Budapest divided into tickets. (1075 Budapest, Kéthly Anna sqr. 1).

8. How can I contact you?
For questions, comments or suggestions, please contact our customer service colleagues: (06 1) 413-2295 or write to us: Info-hu@edenred.com
For us contacting you within 24 hours, please fill the quick contact from!

9. In the light of specific examples
During our work we collected questions and problematic cases that deemed useful for others which were indicated during the use of vouchers and deploying of cafeteria system.
All important and useful case studies and questions that are also useful for others were collected on an informational page. Click and read the Edenred Cafeteria site!
You may ask questions of the specialist!
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