Overview of Edenred

Edenred, world leader in prepaid services, proposes solutions designed to enhance individual well-being and the performance of organizations. Active in 40 countries throughout the world, with 33 million people using its products and services every day, Edenred is at the heart of a relationship involving companies, employees, affiliated service providers and public partners.

A committed and socially responsible company, for 50 years Edenred has been inventing solutions orchestrated around:

• employee & public benefits, focusing on food (Ticket Restaurant®, Ticket Alimentation®) or quality-of-life services (Ticket CESU®, Ticket Childcare Vouchers®...)
• performance solutions: expense management (Ticket Car® etc.), rewards and motivations (Ticket Compliments®, Ticket Kadéos® etc.) and new prepaid electronic products.

We field an extremely wide array of products bringing benefits to all and making life easier.

Edenred operates in 40 countries, with 6,000 employees, nearly 530,000 private and public sector customers, 1.2 million affiliated merchants and 34.5 million beneficiaries. 

All of its solutions are endorsed by the red ball, the symbol of a system created to benefit every stakeholder. 

Our values make us unique

The values of Edenred are the common language of our 6,000 staff across all five continents and guide us in our daily work. They are expressed in the name of the new company EDEN project which stands for Entreprendre Différemment ENsemble (Moving forward differently together) and they are entrepreneurialism, innovation, performance, simplicity and sharing.

These values are the marks of Edenred across the 5 continents and 40 countries where we operate, and they are our engine. They encourage each member of staff to give their best in the quest for excellence in the service that we give our customers and affiliates.

Entrepreneurialism: This pioneering attitude is the source of our dynamism and is what drives us to open and develop markets. We rely on motivated teams whose philosophy is to continually improve their knowledge of their markets so that they can identify new territories and needs. In national business, local autonomy is the basis for this entrepreneurial spirit.

Innovation: This gives us a head start in finding new ideas to develop new markets and services, and in making them a reality to serve our customers better.

Performance: Performance is the key to our success, and at the heart of our expectations. We regularly evaluate what we are doing so that we are continually performing better for our customers, partners and staff. We are individually and collectively accountable for our actions.

Simplicity: We make each solution we offer our partners simple and easy to use. We encourage a management philosophy founded on natural relationships that are personal and friendly.

Sharing: Our relationships with our partners are founded on the principle of sharing, based on profound mutual respect, consideration of others and generosity. Operating as a network encourages the sharing of ideas and experience.

World leader in prepaid service vouchers

• Present in 40 countries on 5 continents
• 33 million users
• 500,000 companies and local authorities using our services
• A network of 1.2 million affiliated merchants and service providers
• 6,000 employees

Key figures for 2009:

• €12.4 billion in volume of service vouchers issued
• €902 million in revenue

Distribution of issue volume 2009 by geographical area

Distribution of issue volume 2009 by type of product and service

> In 2009, employee and public benefits contributed €11 billion, or approximately 88% of Group issue volume, involving 390,000 businesses and public sector customers, 23 million users and 900,000 affiliates in 33 countries.
Issue volumes in this segment have grown an average of 7% since 2005, including 6% growth in meal voucher issuances and 17% in non-food vouchers.
In 2009, Ticket Restaurant® and Ticket Alimentación® accounted for 78% of issue volume and 63% of the Group’s pro forma operating revenue.

> In 2009, the business of solutions dedicated to organisational performance accounted for issue volume of approximately €1.4 billion, equivalent to 12% of the Group’s total issue volume, and 21% of pro forma operating revenue.
These performance products and services offer promising growth prospects in the face of industry trends.
Annual issuance volume has grown 20% since 2005, of which 15% was expense management and 30% was incentives and rewards.
In 2009, expense management services accounted for 7% of the Group’s issue volume and 7% of pro forma operating revenue.
In 2009, products and services in the incentives and rewards segment accounted for 5% of the Group’s issue volume and 14% of pro forma operating revenue.

Over and above the Ticket Restaurant®, Edenred fields a wide array of products responding to growing customer demand, with, in particular, products to enhance the quality of life of employees and citizens, products to motivate sales teams, provide incentives for distribution networks, and retain and develop relations with customers, but also products to manage and optimize business-related expenses.

One flagship product: Ticket Restaurant

Launched in 1962, the Ticket Restaurant® voucher enables employees with no access to cafeteria facilities to have lunch outside the workplace in an affiliated restaurant of their choice. The meal voucher provides a simple alternative to corporate catering structures, particularly in the case of small and medium-sized companies, while fostering employee loyalty.

Employers pay for all or a part of the cost of these meals, and the amounts that the employers pay are generally tax deductible. For the employee, this benefit generally is not subject to income tax. All or part of the face value of the meal vouchers is also exempt from social security contributions for both the employer and the employee.

This exemption granted by the government allows the company to successfully drive its public health policy, thereby guaranteeing balanced nutrition for employees and citizens.

Services that bring benefits to all

• The public authorities, social partners and local authorities are seeking solutions to make their social policies more effective, disseminate them and improve the trackability of the funds allocated to them.
• Corporations are always keen to be an attractive recruitment proposition, reward their teams and optimize their economic performance.
• End-users appreciate these simple and practical services that make their everyday lives easier and improve their purchasing power.
• Affiliated merchants and service supplier networks gain increased customer loyalty, increased turnover and more secure transactions.

A trusted player with innovative programs